The challenge

For this project, Mastercard’s R&D Labs needed unique, multi-lingual text data that covered 20 designated payment scenarios in both English and Spanish, and they needed it fast.

Obtaining comprehensive data under highly specific parameters is a multi-step process that can prove time-consuming without experts involved. We worked side-by-side with Mastercard to ensure maximum efficiency and quality at every stage, from assisting with scenario development, to drafting a comprehensive set prompts, to collecting, validating and annotating all collected text.

Start to finish, this entire process needed to be completed in less than three weeks.

The solution?

Just fill in your details to learn how we sourced unique, high-quality data enabling Mastercard to understand, serve and satisfy their customers more efficiently.

We'd love to share this and more success stories of AI achieving tangible results across all aspects of business, from backend operations to customer experience.